Preparing your PC for remote help couldn't be easier! Just follow these simple steps, and you're on your way.
First let's start out by downloading this free, secure software package
here
When prompted to save or run the file, choose RUN.
If you see the message "A program needs your permission to continue"
click CONTINUE.
Select your language, then OK.
Choose which icon you would like (this will help you find the program later)
I suggest you uncheck the quick launch icon. Click NEXT.
The program is now ready to install. Click the INSTALL button to continue.
Congratulations! The secure remote client is now installed.
Uncheck the "Launch Crossloop" box for now, and click on FINISH.